VivaJack Privacy Policy

At VivaJack Casino, we respect your privacy and are committed to protecting the personal data you share with us. This Privacy Policy explains how we collect, use, store and safeguard your information when you visit vivajack.com, register an account, make a deposit, or otherwise interact with our services. By using VivaJack Casino, you confirm that you have read and understood this policy and consent to the practices described below.

Who We Are

VivaJack is operated by Tusitier Ltd, registration number 137952, registered under the laws of the Marshall Islands at Trust Company Complex, Ajeltake Road, Ajeltake Island, Majuro MH96960, Marshall Islands, together with its wholly-owned subsidiary. We operate under licence No. ALSI-202505043-FI2 issued by the Government of the Autonomous Island of Anjouan, Union of Comoros. As the data controller, we determine how and why your personal data is processed across our platform, including our mobile app and the vivajack.com website.

Information We Collect

We collect personal information to provide you with a safe and compliant gaming experience. When you create an account with VivaJack Casino, we ask for your mobile number, e-mail address, username and password. We remind you that your legal name cannot be changed once submitted, so please ensure accuracy at registration.

• We collect identity details such as your full legal name, date of birth, and residential address for verification purposes
• We gather contact information including your e-mail address and phone number
• We record financial information related to deposits and withdrawals made via Visa, Mastercard, Jeton, Neosurf, Multibanco, Blik, bank transfer, Litecoin, Ripple, or Tether
• We track your gaming activity, including bets placed, bonuses claimed, and loyalty points earned
• We log technical data such as IP address, device type, browser information, and login timestamps
• We may collect communication records from our live chat and e-mail support channels

How We Use Your Data

We at VivaJack use your personal information for several legitimate purposes connected to our operations. Our use of your data is always limited to what is necessary to run VivaJack Casino safely and lawfully.

• We use your information to verify your identity and comply with anti-money laundering obligations
• We process your data to manage deposits, withdrawals, and bonus allocations such as our welcome bonus and loyalty point packages
• We analyze your activity to detect fraud, including VPN or proxy usage that masks your real location
• We send you account notifications, promotional offers, and updates about tournaments, missions, and the Wheel of Fortune
• We use aggregated data to improve our games, website, and mobile app performance

Verification and Account Security

We require verification to protect both you and our platform from fraudulent activity. Once we request verification documents, you must complete this process within 14 calendar days. We reserve the right to freeze funds for up to 180 days where fraud is suspected or verification remains pending. Using a VPN, proxy, or any service that manipulates your real location is treated by us as fraudulent activity and may result in account blocking and forfeiture of your balance.

Sharing Your Information

We do not sell your personal data to third parties. However, we may share information with trusted partners to operate VivaJack Casino effectively.

• We share data with payment processors to facilitate deposits and withdrawals, noting that third-party payments and payouts are strictly prohibited
• We may disclose information to regulatory authorities, including the Government of the Autonomous Island of Anjouan, when legally required
• We work with game providers such as Pragmatic Play, Evolution, and KA Gaming, who may process limited data to deliver gameplay
• We may share data with fraud prevention and anti-money laundering services
• We may disclose information if required by law enforcement or court order

Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your experience on our website and app. Cookies allow us to remember your preferences, keep you logged in, and analyze how you use our platform. For more details, please refer to our separate Cookie Policy.

Data Retention

We retain your personal data for as long as your account remains active and for a reasonable period afterward to comply with our legal, regulatory, and accounting obligations. Where disputes or suspected fraud arise, we may retain relevant data for longer periods as necessary to resolve the matter.

Your Rights

We recognize that you have rights regarding the personal data we hold about you. If you wish to exercise any of these rights, please contact us through the channels listed below.

• You have the right to request access to the personal data we hold about you
• You may ask us to correct inaccurate or incomplete information
• You can request that we delete your data, subject to our legal retention obligations
• You may object to certain types of processing, such as marketing communications
• You have the right to withdraw consent where processing is based on consent

Data Security

We implement technical and organizational measures designed to protect your personal information from unauthorized access, alteration, disclosure, or destruction. While we strive to keep your data secure, no system is entirely immune to risk, and we encourage you to use strong passwords and keep your login credentials confidential.

International Data Transfers

Because we operate across multiple jurisdictions and offer our services in nine locales, your data may be transferred and processed in countries outside your country of residence. We take appropriate steps to ensure that any such transfers comply with applicable data protection standards.

Restricted Jurisdictions

We do not knowingly collect or process data from individuals located in restricted countries, including the USA and its territories, United Kingdom, France, Germany, Spain, Netherlands, Austria, Australia, Belize, Comoros, Iran, North Korea, Myanmar, United Arab Emirates, and jurisdictions subject to international sanctions or FATF high-risk listings.

Children's Privacy

Our services are not intended for individuals under the legal gambling age in their jurisdiction. We do not knowingly collect personal data from minors, and if we become aware that a minor has registered an account, we will take steps to close it promptly.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We encourage you to review this page periodically. Continued use of VivaJack Casino after changes are posted constitutes your acceptance of the revised policy.

Contact Us

If you have questions about this Privacy Policy or how we handle your data, you can reach us through our live chat, available 24/7, or by e-mail at [email protected]. Our Data Protection Officer can also be contacted through live chat for privacy-related inquiries. Whether you access VivaJack via desktop, mobile browser, or the installable app, we remain committed to protecting your information every step of the way.