VivaJack Terms and Conditions

Welcome to VivaJack. These Terms and Conditions govern your access to and use of our website and services. By registering an account, you agree to be bound by these terms in full. If you do not accept them, you must not use our platform. VivaJack is operated by Tusitier Ltd, registration number 137952, registered under the laws of the Marshall Islands at Trust Company Complex, Ajeltake Road, Ajeltake Island, Majuro MH96960, Marshall Islands, and its wholly-owned subsidiary.

Our Licence and Operation

We operate under a licence issued by the Government of the Autonomous Island of Anjouan, Union of Comoros, licence No. ALSI-202505043-FI2, covering b2c, b2b and whitelabeling activities. The licence is valid from 10.05.2025 to 09.05.2027 and covers 14 domains, including vivajack.com. We reserve the right to amend these terms at any time, and continued use of VivaJack casino after any update constitutes your acceptance of the revised terms. We recommend checking this page periodically for changes.

Eligibility and Account Registration

To use our services, you must be of legal gambling age in your jurisdiction and able to form legally binding contracts. At Vivajack, we require registration with a valid mobile number, e-mail address, username and password. Please note that once your legal name is submitted, it cannot be changed afterwards. Our verification process must be completed within 14 calendar days of our request, and failure to comply may result in restrictions on your account.

• You must provide accurate and complete registration information
• You may only hold one account with us at any time
• We may request identity and address verification documents at our discretion
• You must be a natural person acting on your own behalf, not on behalf of a third party

Restricted Jurisdictions

We do not accept players from the USA and its dependencies and territories, including the Northern Mariana Islands, Puerto Rico and the US Virgin Islands, the United Kingdom, France, Germany, Spain, the Netherlands including Aruba, Curacao, Sint Maarten and the BES islands, Austria, Australia, Belize, Comoros including the island of Anjouan, Iran, North Korea, Myanmar, the United Arab Emirates, and any jurisdiction under international sanctions or listed as high-risk by the FATF. It is your responsibility to ensure that online gambling is legal in your country of residence before you register with VivaJack.

Use of VPN and Fraudulent Activity

We do not allow the use of a VPN, proxy or similar service that masks or manipulates your real location. Here at VivaJack, we treat any such activity as fraudulent, and it will lead to account blocking and forfeiture of your balance. Our team actively monitors for suspicious behaviour, and we reserve the right to investigate and take appropriate action, including permanent suspension of your account.

Deposits and Withdrawals

We accept deposits via Visa, Mastercard, Jeton, Neosurf, Multibanco, Blik, bank transfer, Litecoin, Ripple and Tether. Third-party payments are strictly prohibited on our platform. Accepted currencies, minimum deposit amounts and minimum withdrawal amounts are not published here; they are shown directly in the Deposit and Withdrawal sections of our site and vary by payment method and VIP level.

Your payout will be processed to the same method used for your deposit, or to another method at our discretion. Our VivaJack platform does not permit third-party payouts under any circumstances. Withdrawal limits are not published and may be changed by us at any time without notice; these limits vary by VIP level and payment method. A daily winnings cap may apply, counted from 00:00 to 23:59 GMT.

• We may freeze funds for up to 180 days where fraud is suspected or verification is pending
• Processing times depend on the payment method, verification status, and whether it is your first cashout
• E-wallets and cards are generally near-instant, though card payments may take longer due to bank procedures

Bonuses and Promotions

At VivaJack, we offer a welcome package of four deposit bonuses totalling 450%, together with 450 free spins and 220 loyalty points. Our first deposit bonus is 100% plus 100 free spins and 70 loyalty points, our second is 75% plus 75 free spins and 50 loyalty points, our third is 125% plus 125 free spins and 50 loyalty points, and our fourth is 150% plus 150 free spins and 50 loyalty points. Free spins must be played within one day of activation, and a deposit must be wagered three times before a withdrawal can be made.

We also provide a VIP First Deposit Bonus of 200% plus 200 free spins and 125 loyalty points, as well as a High Roller Bonus of 75% plus 500 loyalty points. Our other promotions include Bet Packages, a Friday Crash Bonus, Weekend Reload, Wednesday Reload, Weekly Cashback, loyalty point packages, Daily Quests, the Wheel of Fortune, Boom and Win, Missions, Tournaments, and Drops and Wins. Caps, full wagering requirements and validity periods for individual promotions are detailed on our promotions page and are subject to change at our discretion.

Loyalty and VIP Programme

Our loyalty programme awards points with every deposit bonus and bet package, through daily quests and via weekly loyalty point packages of 75, 150 and 300 points. We at VivaJack also maintain a VIP section where your VIP level determines your applicable withdrawal limits. Detailed qualification criteria and specific rewards for each VIP tier are not published separately from the welcome offers described above.

Games and Fair Play

Our VivaJack library includes 17,384 slots, 2,453 live games, and 19,837 games in total, sourced from 178 providers. We feature a three-tier in-house progressive jackpot, with mini, medium and grand pools displayed live on our homepage. You acknowledge that all games are provided for entertainment purposes and that outcomes are determined by certified random number generation or live dealer action, which we do not control or manipulate.

Account Suspension and Termination

We reserve the right to suspend, limit or close your account if we reasonably suspect a breach of these terms, fraudulent activity, use of a VPN, multiple accounts, or any attempt to exploit our bonus terms. Should we close your account due to a violation, we may withhold your balance and any associated winnings in accordance with these terms.

Limitation of Liability

We provide our services on an "as is" basis and do not guarantee uninterrupted or error-free access to Viva Jack casino. To the fullest extent permitted by law, we exclude liability for any indirect, incidental or consequential losses arising from your use of our platform, including losses resulting from technical failures, third-party service interruptions, or unauthorized account access that is not attributable to our negligence.

Customer Support

If you have questions about these terms, our live chat support is available 24/7, and you may also reach us by e-mail at [email protected]. Our Data Protection Officer can also be contacted through live chat for privacy-related inquiries. We encourage you to contact our support team before escalating any disputes.

Governing Law

These Terms and Conditions are governed by the laws applicable to our licence issued by the Government of the Autonomous Island of Anjouan, Union of Comoros. Any disputes arising from your use of our services shall be resolved in accordance with this governing framework, and you agree to cooperate with us in good faith to resolve any disagreements.